Refund Policy

At Dr.Mopick, we are committed to making the return process simple and seamless for you. If you are not completely satisfied with your purchase, please review our policy below.

Return Window & Conditions

You can return most new or gently used products within 30 days of the original purchase date for a refund to the original form of payment.

• Returns made from 31-60 days of the original purchase date are eligible for a merchandise credit (store credit).
• Returns must include all original components and packaging.
• A proof of purchase (order confirmation email or order number) is required for any return.
• All returns are subject to validation and approval at Dr.Mopick's discretion to prevent fraud or excessive returns.

Exceptions & Refund Restrictions

• For products purchased using online payment services (e.g., PayPal, AfterPay), you will be refunded to your original payment method.
• If the original purchase was made with a Gift Card, your refund will be issued as a new Dr.Mopick Gift Card.
• Gift cards and single-use coupons used in the original purchase cannot be returned.
• Coupons, special offers, and Dr.Mopick Rewards points are not valid toward prior purchases. You may not return product(s) for the purpose of repurchasing and applying a new discount.
• Hygiene Policy: For the safety of our customers, certain opened items (such as applicators or specific intimate products) cannot be returned if the seal is broken.

How to Complete Your Return

Step 1: Contact Us
Please email our customer service team at Service@drmopick.com with your order number to initiate a return. We will provide you with a Return Authorization and the correct shipping address.

Step 2: Mail Your Return
Customers are responsible for return shipping costs. We recommend using a traceable shipping method (e.g., UPS, FedEx, or insured mail) as we cannot guarantee we will receive your returned item.

Shipping Address for Returns:
30 N Gould St, Unit R
Sheridan, WY, USA

Refund Processing Timeline

Once your return is received at our warehouse, it will be inspected. If approved, your refund will be processed within 5-7 business days.

• Please note that credit card or bank refunds may take an additional 7-10 days to appear on your statement, depending on your bank.
• You will receive an email notification once your refund has been issued.
• If your return is received past 60 days, your order will not be refunded and will be returned to you by mail.

International Returns

For international orders, all return shipping costs and any applicable customs/duties fees are the responsibility of the customer. International purchases must be returned in accordance with the policy of the country of original purchase. Please contact our support team for specific instructions.